What is an eCheck?
An eCheck is an electronic payment method offered by PayPal. Like regular checks, eChecks can take up to 7 days before they clear. This means that although the payment for your invoice has left your account, the funds may not have arrived in our account. If you'd like to learn more about eChecks, please read PayPal's help article.
Until the money arrives in our account, your invoice will have the status on-hold. When your check clears, your invoice status will update to completed, and you will receive a notification e-mail from us to confirm this.
Why can't I download?
Whilst the payment for your subscription renewal is on-hold, downloads rights will be temporarily paused. You will not be able to download via your subscription until your eCheck clears. Once the payment clears, you will be able to continue downloading as normal!
Can I Speed up the Processing Time?
Unfortunately, the processing time of eChecks is not something that we can control. However, if you wish to cancel an eCheck, you can call your bank. Once your check has been cancelled, feel free to re-attempt the payment using a different payment method!